Personal data we collect and process
We process the following categories of personal data
- Basic information: name, date of birth
- Contact information: phone number, email address, address
- Account and profile information: settings, preferences
- Customer activity: history of websites or communications and technical information about your devices.
- Cookies: see our information on cookies here.
Personal data is usually collected directly from you or generated when using our services and products.
How we use personal data
Delivery of service/contract
We use your personal data to fulfill our contract with you, such as when you order products or services from us. The processing is necessary to fulfill contractual obligations.
Customer relationship management
We use your personal data to manage our customer relationship, including customer service, complaint handling and troubleshooting for your account. The legal basis is that the processing is necessary to fulfill the contract with you.
Analysis and improvement of services
We constantly strive to improve our services by analyzing personal data such as customer activity, history and account information. The processing is based on our legitimate interest.
Personalized user experience
We customize the user experience and communication based on your customer relationship with us, using personal data. The processing is based on our legitimate interest.
Sales and marketing
We use personal data in connection with the sale and marketing of our products and services, for example through email communication. The processing is based on our legitimate interest. You can choose to opt out of certain aspects of this by, for example, unsubscribing from our email communications. In addition, we may ask for your consent to use your personal data for profiling, which helps us to make our marketing more relevant.
System monitoring, troubleshooting, etc.
We monitor our systems for errors and problems, which includes the storage and processing of personal data. The processing is based on our legitimate interest.
Comply with legal obligations
In some cases, we need to process personal data to fulfill legal obligations, such as bookkeeping and saving sales information according to the Accounting Act. The processing is based on the necessity to fulfill our legal obligations.
If you wish to exercise any of your rights, please contact us at email@example.com.
Right of access to own data
You can request a copy of all the data we process about you. Contact the email address above to exercise your right of access.
Right to rectification of personal data
You have the right to request that we correct or complete data that is inaccurate or misleading.
Right to erasure of personal data
You have the right to request the prompt deletion of your personal data at any time. Please note that we cannot delete information that we are required to keep by legal requirements, such as the Accounting Act.
Limiting the processing of personal data
In some cases, you can ask us to restrict the processing of your data by managing consents or reservations in our systems.
Object to the processing of personal data
If we process your data based on our data or in accordance with a balance of interests, you have the right to object to the processing. You can exercise this right by managing consents or reservations in our systems.
You have the right to receive your personal data in a structured, commonly used and machine-readable format. To obtain your personal data, please contact the email address above.
You can complain about our processing of personal data
We hope you will inform us if you believe we are not complying with the rules of the Personal Data Protection Act. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You can do this to the Integrity Protection Authority, IMY.